Refund Policy

Refund Policy for House of Gifting

At House of Gifting, we strive to provide you with high-quality products and a delightful shopping experience. If, for any reason, you are not completely satisfied with your purchase, our refund policy ensures a fair and transparent process.

1. Eligibility for Refund:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [X] days of receiving the product. We will arrange for a replacement or issue a full refund, including any applicable shipping charges.
• Incorrect Item Received: If you receive an item different from what you ordered, please notify us within [X] days of receiving the product. We will arrange for the correct item to be shipped to you, or we will issue a full refund, including any applicable shipping charges.
• Change of Mind: If you simply change your mind about a purchase, you may return the unused and unopened item within [X] days of receiving it. In such cases, the customer is responsible for return shipping costs, and a refund will be issued for the product cost only, excluding shipping charges.

2. Refund Process:

• To initiate the refund process, please contact our customer service team at houseofgifting.co@gmail.com with your order number, details of the issue, and supporting images, if applicable.
• Our customer service team will guide you through the return process and provide you with instructions on returning the item.
• Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [X] business days.

3. Exclusions:

• Customized or personalized items are exempt from being returned or refunded unless they are damaged or defective.
• Gift cards and downloadable products are non-refundable.

4. Lost or Stolen Packages:

House of Gifting is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you have not received it, please contact the carrier directly to file a claim.

5. Contact Us:

If you have any questions or concerns about our refund policy, please contact us at houseofgifting.co@gmail.com.